Presley Karlovic
Résumé

Work & education

Product Manager and Owner with roots in software development.

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Work experience

  1. Apr 2025 – Current · Full time

    Product Owner — Student Experience & Support

    Torrens University Australia

    A technology-first institution with 80+ digital products. The Student Experience & Support stream covers student-focused products such as Banner (SIS), Syllabus+, Dynamics 365 CRM, MyeQuals and Web Room Booker.

    • Product Owner for 6 enterprise platforms spanning the student lifecycle, overseeing strategy, continuous improvement, BAU operations and cross-functional delivery.
    • Led delivery across multiple student-facing platforms enabling a new stream of leads and enrolments through the Open Universities Australia partnership.
    • Led a cross-functional migration from a legacy contact centre platform to NICE CXone, including Dynamics 365 integration, across multiple campuses through UAT, cutover and hypercare.
    • Led requirements, coordination and delivery oversight for the Syllabus+ database rollover with timetabling, security, operations, integrations and vendor teams.
    • Designed automation that reduced manual processing of student email communications by 80%.
    • Managed multiple engineering and QA teams across Australia, India and Vietnam.
    • Led P1 Incident Management across all 6 platforms, minimising disruption to students and university operations.
    • Owned day-to-day governance and monitoring of SOX controls across the Student Information System.

    Related case studies

    Migration from MAX and Dynamics embedded E2 Agent to NICE CXoneOpen Universities Australia

  2. Jan 2025 – Apr 2025 · Fixed-term contract

    Product Owner

    KINESSO

    A tech-driven performance agency building proprietary media software for the Federal, WA and ACT Governments, including Central, a hub for campaign briefing and bookings.

    • Delivered data migration analysis and specifications for moving core systems from Postgres to MongoDB, improving performance by 1000% (2s → 200ms).
    • Produced process flows, data models and functional specifications across three core platforms.
    • Facilitated stakeholder workshops, discovery sessions and UAT cycles.
    • Developed acceptance criteria and test scenarios, reviewing engineering test coverage.
    • Managed dependencies and prioritisation across Campaign, Non-Campaign and Gravity platforms.
    • Designed and prototyped new features in Figma.

    Related case studies

    Postgres to MongoDB Migration

  3. Oct 2024 – Dec 2024 · Contract

    Product Manager

    The King's School

    A 109-year-old private school across 3 NSW campuses, implementing a Salesforce digital mark book as part of a major digital transformation.

    • Implemented an agile framework from the ground up for a team with no prior technical experience.
    • Championed JIRA to streamline tracking and collaboration for a large-scale software project.
    • Documented the Salesforce ecosystem to define integration requirements.
    • Ran requirements sessions with education stakeholders, aligned with compliance standards.
    • Created RFQ, RFI and RFP documentation and presented to potential vendors.

    Related case studies

    Markbook RFQ & RFI

  4. Apr 2024 – Sept 2024

    Product Manager

    Spriggy

    A SaaS solution for school canteens, uniform shops and P&C groups — ~700 schools and over 90k orders a day.

    • Led the migration of 150k+ users to Stripe, decreasing operating costs by 43%.
    • Defined quarterly planning for the Spriggy Schools team based on customer needs.
    • Shipped features like a 'Frequently Ordered' menu category and multi-day reorder with Design, Marketing and Legal.
    • Managed stakeholders across customer success, sales, product and engineering.
    • Conducted market, competitor and cost-benefit analysis.
    • Defined and implemented an Incident Response Management process from scratch, reducing time to fix by 25%.

  5. Jun 2022 – Apr 2024 · Full time

    Associate Product Manager

    MediaOcean

    Enterprise finance ERP 'Ignitia' for media and creative agencies, managing billing, payments and reporting.

    • Led a go-to-market strategy for Indonesia, increasing market share by 5%.
    • Delivered a custom billing calendar and dashboard UX improvements to enter the US market, adding 500 new users.
    • Managed the enterprise B2B backlog and roadmap.
    • Wrote and published monthly release notes.
    • Presented product demos that onboarded 1 new media agency.

  6. Dec 2021 – Jun 2022 · Full time

    Junior Full Stack Engineer

    MediaOcean

    • Delivered high-quality code in an Agile team using .NET and AngularJS.
    • Designed test cases for manual and automated testing.
    • Worked with Product and Engineering to drive technical discussions and solutions.